These Member Terms and Conditions (“Member Terms”) govern the relationship between Theresider.co and any individual or entity (“Member”, “you”) that subscribes to a paid or commercial plan on the Platform. These Member Terms supplement the Website Terms and Conditions (Document 01). In the event of any conflict, these Member Terms shall prevail in respect of matters relating to your plan.
By subscribing to any plan, you confirm that you have read and agreed to these Member Terms, the Website Terms and Conditions (Document 01), the Privacy Policy (Document 03), the Fraud Prevention Policy (Document 04), and the Chargeback and Dispute Handling Procedure (Document 05).
The Platform offers two plans, each governed by the common provisions below and the plan-specific terms set out in the relevant section:
SECTION B — PROFESSIONAL LISTINGS PLAN
These terms apply to Members subscribed to the Professional Listings plan, in addition to the Common Provisions above. Under this plan, you share your listing data with Theresider.co for publication on the Platform. Data flows in one direction only — from you to Theresider.co. Theresider.co does not share its own listing data with you, and does not produce Multimedia Content under this plan.
Under the Professional Listings plan, you grant Theresider.co the right to receive, ingest, and publish listing data that you share from your website or platform (“Partner Site”). Listing data may be submitted by you via a structured data feed (push), or made available by you for collection by Theresider.co (pull), as agreed in the Data Sharing Agreement described in clause B2 below.
Theresider.co will publish listing data received under this plan on the Platform as received, subject to our content moderation and quality standards. Published Listings will be attributed to your organisation in accordance with the settings agreed in your Data Sharing Agreement.
The Professional Listings plan is subject to a formal Data Sharing Agreement (“DSA”) executed between Theresider.co and you prior to activation of the plan. The DSA will govern:
In the event of any conflict between the DSA and these Member Terms, the DSA shall prevail in respect of technical and operational matters. These Member Terms shall prevail in all other respects.
By sharing listing data with Theresider.co under this plan, you grant Theresider.co a non-exclusive, royalty-free, one-directional licence to receive, store, process, and publish that data on the Platform, and to use it in aggregated, anonymised form for Market Reports and internal analytics, for the duration of the DSA and these Member Terms.
No reciprocal licence is granted. Theresider.co’s own listing data is not shared with you under this plan. You must not attempt to access, collect, or extract Theresider.co’s listing data through scraping or any other means without entering into a separate written agreement.
Theresider.co must not use your listing data for purposes outside those agreed in these Member Terms and the DSA, including resale to third parties or the creation of products that directly compete with your Partner Site.
By sharing listing data with Theresider.co, you warrant that:
You are responsible for the accuracy and completeness of all listing data shared with Theresider.co. Theresider.co reserves the right to remove, withhold, or flag any listing data that does not meet our content standards, appears inaccurate, or is the subject of a complaint, without prior notice. We will endeavour to notify you promptly of any such action.
Where data errors or outdated listings are identified, you are responsible for submitting corrected data through the agreed technical channel. Theresider.co does not manually edit listing data received under the Professional Listings plan except for formatting adjustments required for Platform display.
Theresider.co does not produce Multimedia Content — including photography, video, virtual tours, or floor plans — under the Professional Listings plan. Any Multimedia Content associated with Listings published under this plan is provided by you as part of the listing data you share. You warrant that you hold all necessary rights and permissions for any Multimedia Content included in your data feed.
In addition to the general refund provisions in the Chargeback and Dispute Handling Procedure (Document 05), no refund will be issued under this plan where the DSA has been activated and listing data has been ingested and published on the Platform, unless Theresider.co has failed to publish the data within the agreed timeframe through no fault of yours.
SECTION A — ON-DEMAND LISTINGS PLAN
These terms apply to Members subscribed to the On-demand Listings plan, in addition to the Common Provisions above. Under this plan, Theresider.co produces all Multimedia Content for your properties. No data-sharing or scraping arrangement forms part of this plan.
Under the On-demand Listings plan, Theresider.co will arrange and produce professional Multimedia Content for each property you wish to list on the Platform. Multimedia Content produced under this plan may include professional photography, video walkthroughs, 360° virtual tours, and dynamic interactive floor plans, as specified in the service package you select at the time of subscription.
To enable Theresider.co to produce Multimedia Content, you must:
Where a scheduled content production visit cannot proceed due to circumstances within your control, Theresider.co reserves the right to charge a rescheduling fee as set out in the current rate card.
All Multimedia Content produced by Theresider.co under this plan — including photographs, videos, virtual tours, and floor plans — is and remains the intellectual property of Theresider.co. Upon publication of your Listing, you are granted a limited, non-exclusive, non-transferable licence to use Theresider.co-produced Multimedia Content solely for the purpose of marketing the listed property during your active subscription period.
You may not sublicence, sell, transfer, or grant any third party rights in Theresider.co-produced content without prior written consent. Upon termination or expiry of your subscription, your licence to use Theresider.co-produced Multimedia Content ceases immediately. Theresider.co retains the right to continue using the content for its own Platform, archival, and market reporting purposes indefinitely.
The On-demand Listings plan does not include any data-sharing, data feed, or scraping arrangement. Listing data you submit to Theresider.co under this plan is used solely to populate your Listing on the Platform and, in aggregated anonymised form, to contribute to Market Reports in accordance with clause C3 above. Theresider.co will not scrape your website or access any external data source in connection with this plan.
You are responsible for ensuring that all property details associated with your Listing — including price, availability, and property specifications — are accurate and kept up to date throughout the subscription period. Theresider.co will publish Listing details as submitted. You may request amendments to Listing text and property details at any time by contacting members@theresider.co. Requests to reproduce Multimedia Content will be assessed against our current rate card.
Where Theresider.co has scheduled a visit to a property for the purpose of producing Multimedia Content, the following cancellation terms apply:
To cancel or reschedule a property visit, you must provide written notice by email to members@theresider.co, clearly stating the booking reference and the reason for cancellation. Verbal cancellations will not be accepted. The timestamp of your email will be used to determine whether the 24-hour threshold has been met.
In addition to the general refund provisions in the Chargeback and Dispute Handling Procedure (Document 05) and the cancellation terms in clause A6 above, no refund will be issued under this plan where Multimedia Content production has already commenced or been completed, regardless of whether the Listing has been published. Where Theresider.co is unable to fulfil a scheduled content production visit due to circumstances within our control, we will offer a reschedule or a pro-rata credit at our discretion.
COMMON PROVISIONS — BOTH PLANS
The following provisions apply to all Members regardless of which plan they subscribe to.
To subscribe to a Member plan, you must be at least 18 years of age, have the legal capacity to enter into a binding agreement under Barbados law, and — where applicable — hold any required licence or registration under the Barbados Real Estate Agents and Salesmen Act. By subscribing, you represent that all information provided during registration is accurate and complete.
All Members are responsible for:
By subscribing to either plan, you acknowledge and consent to Theresider.co using aggregated, anonymised listing data — including data associated with your Listings — to generate Market Reports made available to Registered Users free of charge. Market Reports will not identify individual Members or their specific Listings by name. This consent survives termination of your subscription in respect of data already incorporated into published Market Reports.
Fees are quoted in Barbados Dollars (BBD) unless otherwise stated and are payable in advance by the method specified at checkout. Subscriptions renew automatically unless cancelled at least 5 business days before the renewal date. Theresider.co will provide at least 30 days’ written notice of any fee increase prior to the next renewal date. All fees are non-refundable except as set out in the Chargeback and Dispute Handling Procedure (Document 05).
Theresider.co may suspend or terminate your account with immediate effect if you breach these Member Terms, the Website Terms, the Fraud Prevention Policy, or any applicable law. Upon termination:
You may cancel your subscription at any time by providing written notice to billing@theresider.co. Cancellation takes effect at the end of the current billing period. No partial-period refunds are issued.
You warrant that: (a) you have full authority to enter into these Member Terms; (b) all information and data provided to Theresider.co is accurate and does not infringe any third-party rights; and (c) your use of the Platform complies with all applicable laws.
You agree to indemnify and hold harmless Theresider.co, its officers, employees, and agents from and against any claims, losses, damages, or expenses (including reasonable legal fees) arising from your breach of these Member Terms, any inaccuracy in your Listings or data, or any infringement of third-party rights.
Theresider.co’s total liability to you in connection with these Member Terms shall not exceed the total fees paid by you in the 3 months immediately preceding the event giving rise to the claim. Theresider.co is not liable for indirect, consequential, or loss-of-profit claims. Nothing in these Terms limits liability for fraud or any liability that cannot be excluded under Barbados law.
These Member Terms are governed by the laws of Barbados. Disputes shall first be referred to good-faith negotiation. If unresolved within 30 days, either party may refer the matter to the courts of Barbados.
Theresider.co may amend these Member Terms at any time by providing 30 days’ written notice to active Members. Continued use of the Platform after the notice period constitutes acceptance of the amended Terms.
Member services: members@theresider.co | Billing: billing@theresider.co | Legal: legal@theresider.co
This Procedure governs how violet-butterfly-562338.hostingersite.com manages payment disputes, chargeback claims, and billing enquiries raised by Members in relation to fees paid for Platform services under either the On-demand Listings plan or the Professional Listings plan. All transactions are processed in Barbados Dollars (BBD) through our PCI-DSS compliant payment gateway.
Before initiating a chargeback with your bank, you are strongly encouraged to contact violet-butterfly-562338.hostingersite.com directly. Most billing issues can be resolved quickly without formal chargeback proceedings. Contact billing@violet-butterfly-562338.hostingersite.com with:
We will acknowledge receipt within 1 business day and provide a full written response within 5 business days.
Upon receiving a chargeback notification from our payment processor (typically within 5 to 7 business days of the bank dispute being raised), violet-butterfly-562338.hostingersite.com will log the claim, review transaction records, and attempt to contact you to seek resolution before formal representation.
For chargebacks we intend to contest, we will compile an Evidence Package within the timeframe required by the relevant card scheme (typically 7 to 14 calendar days). This may include:
You will be notified of the outcome within 2 business days of receiving the issuing bank’s decision.
violet-butterfly-562338.hostingersite.com may suspend your account and remove active Listings during a chargeback review. For Professional Listings Members, data-sharing access may also be suspended. Accounts with two or more chargebacks in any rolling 12-month period may be permanently closed.
violet-butterfly-562338.hostingersite.com may suspend your account and remove active Listings during a chargeback review. For Professional Listings Members, data-sharing access may also be suspended. Accounts with two or more chargebacks in any rolling 12-month period may be permanently closed.
Requests must be submitted to billing@violet-butterfly-562338.hostingersite.com within 14 days of the disputed charge. Approved refunds are processed to the original payment method within 10 business days, in BBD.
If you are dissatisfied with the outcome of a billing dispute or our chargeback handling, escalate in writing to complaints@violet-butterfly-562338.hostingersite.com. We will acknowledge within 2 business days and provide a final determination within 15 business days. Unresolved matters may be referred to the Barbados Consumer Affairs Commission or the courts of Barbados.
or call +44 7526 040725
We respect your privacy. See our privacy policy.